How long does it take to set up ProductLens?

Setup is quick and straightforward. After activation, you can log in directly and start analyzing your products. Data import typically takes just a few minutes.

Which marketplaces are supported?

ProductLens currently supports many major marketplaces such as Amazon, DM, Shop Apotheke, and more. Missing marketplaces can be added flexibly.

How reliable is the AI analysis?

ProductLens uses AI for automatic structuring and analysis of customer feedback. Topics, drivers, and sentiment are detected with high accuracy and continuously improved.

Is there a trial version or demo?

Yes. We offer a free demo where you can experience ProductLens with your own products.

Webinar on June 25, 2026 — Live demo: Turn customer feedback into product insights

Your AI Agent for Product & Customer Intelligence.

Pia turns customer feedback into concrete decisions, for better products, sharper marketing and faster innovation.

Free analysis of your product

ProductLens AI Assistant Pia, Automatic problem analysis with visualization

How it works

Plug. Analyze. Decide.

All data sources. One AI agent. Every question answered.

Plug

E-commerce

Reviews from major online stores

Customer support

Tickets and CRM data

Social & forums

Organic discussions from communities

Surveys & NPS

Customer surveys and product tests

Market data

Market research and internal studies

CSV & API

Own data and documents

PIA

AI Agent

Analyzes, understands, answers.

Decide

Product & Customer

Example question

„Which problem affects the most of our customers?"

Pia's answer

6%of buyers

6% of buyers report cut injuries

Despite top ratings for sensitive skin, cause: incorrect attachment use, not a product defect. An onboarding guide could eliminate the issue.

One tool. Every angle.

Structured insights, whatever you ask.

From a free-form question to Pia to a comparative dashboard, ProductLens delivers the answer in the format your team needs.

Electric Shaver · Same product gets top marks from sensitive skin users while being criticized for cuts (6%) and skin reactions (4.3%). Root cause: wrong attachment use, not a product flaw. Quick win: Onboarding guides and packaging instructions.

Success Story
From Reviews to New Products
Through ProductLens, Dr. Wolff discovered an unexpected usage pattern: Customers were primarily using the Alpecin Grey-Attack Shampoo on their temples and beard. What was previously hidden in thousands of individual comments suddenly became a clear insight. The result: a new, specially developed product with precise brush application, exactly for this use case. This is how feedback becomes innovation.
Read more in OWI Magazin